MILKCO ACCOUNT MANAGEMENT and SERVICES PROGRAM
Management
Milkco Account Management coverage is in place for HQ, Sales, Marketing, Buying Management, and Local Operations. Milkco currently employs and provides an experienced and dedicated Team to handle these value added services to help ensure Program success.
Ownership
Milkco believes in taking ownership of the Program and whether the Program involves structured assistance or the cross-over Milkco team, the good of the Program is “watched over” at all levels to ensure success for all parties.
Service
Milkco’s service always includes an experienced Milkco Customer Service Help Desk and Quality Assurance Program– instant availability for resolution to our customer or consumer issues or special needs that may arise. We are prepared to offer immediate response to meet our customer’s needs.
QUALITY, QUALITY, QUALITY …
Without Quality Nothing Else Matters
Milkco truly believes that the best quality milk starts at the farms. We are charged with the responsibility to receive the best quality milk possible to ensure that foundation of Quality. While we feel that Mission is accomplished, we are continually challenging and assisting our farming community in that regard. At Milkco, we challenge ourselves to ensure that our excellent quality farm milk is maintained/exceeded through our processes at Milkco, sustained through our distribution and customer partners, all with a common goal for total customer and consumer satisfaction. This assurance level is supported by these points and much more:
- our Quality Assurance Program and it’s track record
- our local milk supply initiative and the commitment we take both systematically and financially to ensure its success, and the benefits it delivers for all
- our continued investment to ensure Milkco’s Mission Statement: produce superior quality products, operate a cost efficient plant, keep our customers our number one consideration, and make Milkco a good place to work
- we continually take steps to enhance dairy security (locally and with Homeland Security), not only specifically for Milkco, but also within our region, and the dairy industry as a whole
- we continue to educate our Company and our Associates
- we pride ourselves on our “ownership” attitude, with all Milkco Associates doing their part to ensure that Milkco’s Mission is constantly achieved
Our 100% rbST-Free milk supply is still proudly proclaimed (by industry piers) as “the most local farm milk to any dairy in the Southeast”. We feel strongly that knowing where your milk comes from and ensuring milk moves from farm to bottling in the fastest manner possible is always best for quality and total customer satisfaction. We will remain committed to our local supply initiative and feel this ensures the best quality and service possible for all parties.
The farming community (rbST-Free and Organic) wants to be a part of Milkco, they know that we will ensure that their excellent quality is maintained through consumption. Milkco is the only plant in the Eastern U.S. with an active shelf life prediction program for raw milk. What does this mean? The Milkco Program…involves running specially designed Quality Assurance testing. The demands and results of the testing exceed FDA, USDA and state regulatory guidelines. The farming community that supplies milk to Milkco wants their milk to be a part of this Milkco Quality Initiative, where together as partners can proudly claim our milk is the best available!
DEMAND PLANNING
The plan is our roadmap to customer satisfaction
Milkco is capable of receiving and processing orders in several different manners. Milkco and our customers review the specific needs to provide the best option available.
Focused Action
All milk bottled at Milkco is “From Cows NOT Treated with rBGH (artificial hormones)” with all Milkco brands and Private Brands transitioning back in January 2008
EACH PIECE OF THE PROGRAM AIMS MILKCO AT THE TARGET
Quality
Program Management
Program Ownership
Customer Service
Demand Planning
Focused Action
Service After the Sale
THE MILKCO PROGRAM IS SIMPLE IN IDEALS, COMPLEX IN
EXECUTION AND SINGULAR IN FOCUS.
PROVIDING OUR CUSTOMERS WITH:
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THE BEST QUALITY,
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THE FRESHEST PRODUCTS
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ON TIME DELIVERIES
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KEEP OUR CUSTOMERS
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OUR NUMBER ONE CONSIDERATION